"Glasses have changed her life completely!"
I just wanted to tell you how happy I have been with the care you have given Holly. And thank you for being wonderful!
Having been in for eye tests myself I never realised you would be able to test Holly’s eyes so young until you spoke to me about bringing her in. At just 3, I thought she may have been frightened by the experience but this couldn’t be further from the truth- she loved her first eye test. You were so kind and patient with her and made the experience really fun. The special children’s tests were much more fun and easier than what you do with adults so I really shouldn’t have worried. The eye test was completely stress free. She couldn’t wait to come back for her follow up visit and to collect her glasses. You explained every thing in appropriate language to Holly and answered all my questions in a reassuring manner, giving me all the information I needed. We have both learnt a lot about eyes! I have been to other opticians in the past who have been cold mannered, hurried and not forth coming with information but you couldn’t be more different.
I thought Holly’s clumsiness could be due to her feet but since you diagnosed her eye problem and gave her glasses it has changed her life completely. She can run around without fear of an accident. She finds playing easier because she can see what she is doing. Her teachers at pre-school have noticed she is more confident and sociable and she is much happier in herself. She can see things we point out and is not losing things out of her view. I am so pleased you detected her problems so early as she is about to start reading and I realise an eye problem at this age could really have affected her learning. She’s already has more interest in books and uses her computer pad easily.
Holly loves wearing her glasses. She only takes them off when she pretends she’s broken them because she wants to come in and see you all!! And when she has really broken them you fixed them so quickly on the spot. Your choice of children’s glasses is excellent and we appreciate you getting in some special flexi ones for her. All your staff have been great with all the family and the service we receive is exceptional each time we visit. All the children will sit happily entertained in your waiting area for as long as needed. I would never go to another optician. I’m really pleased you encouraged me to bring Holly in and I tell other mum’s at pre-school to make sure they have their children checked at too.
Kara Ford - Mum to Holy age 3, Lilly 2 and Jenny 5
"Friendly, helpful and knowledgeable. What a treat!"
I visited Buchanans recently, for the first time. My husband has been a customer for years and wanted me to have the tests for glaucoma that he had undergone on his last visit. I privately thought, 'all opticians do tests for glaucoma', but I went along to see what he was talking about. The tests I had were additional to the usual pressure tests. They were very thorough and Kathryn explained what was happening and took me through the results. Consequently, as a result of what she picked up, I am having them repeated in six months. I then chose some lovely glasses, with the help of Gill who gave some really good practical advice. It was only after all this that I was approached by Alisdair who congratulated me on being their 10,000th customer! What a surprise. Whilst I didn't do a supermarket sweep, I did receive a gorgeous bunch of flowers and £100 shopping vouchers. What a treat! However, in all honesty it is a treat coming here. Alisdair. Kathryn and all the staff are so very friendly, helpful and knowledgeably. They explained everything and patiently answered all my questions. They are totally professional, have a good sense of humour and made my visit very pleasurable .I have been wearing my glasses for some weeks now and they are excellent. I thoroughly enjoyed my first visit, I'm very glad I had the glaucoma tests and will definitely be returning.
"Coloured overlays improved my son's reading unbelievably"
Isaac was referred to Buchanan Optometrists for an Irlen’s coloured overlay test by his school. Kathryn tested him and gave him a leaf-green overlay to use at school. Within a few weeks of using the overlay Isaac’s reading had improved amazingly along with his confidence. Isaac is now reading books in 5 minutes that only 3 weeks ago took him 20minutes and usually ended in tears of frustration. He has already improved 2 levels in reading books. 3 weeks ago he couldn’t read the word ‘but’, he now reads words like ‘Lamborghini!’ He never reads without it. Thank you Kathryn for your patience. Mrs Randall
Read more about coloured overlays here.
"My night driving has improved so much"
I just wanted to let you know how pleased I am with my new glasses. Not only are the lenses great but the new blue control coating is wonderful. Night driving has improved so much, at first I thought they had installed extra lights on the M25 as my vision was so clear. Also the blurring I was experiencing after using the internet on my phone has considerably improved.
"New Lenses help my tired, irritated dry eyes"
Alisdair asked if I would give feedback on the new blue technology lenses. I thought it time I did this as its been a few months since getting them.They are fab! I can see the computer screen so much more clearly than before and I find that my eyes are not getting as tired and irritated by the end of the day as they did before using these new lenses.
Another thing I have noticed, right from day one is that my eyes are kept warmer and therefore more moist. I am sure this helps lessen the irritation caused by using a computer screen.
I would definitely recommend these lenses to anyone who, like me, suffer with dry eyes as my eyes have been generally much more comfortable since I got my new glasses.
"Professionalism, friendliness and aftercare is second to none"
I was recently due an eye test and decided to support my local stores and visited Buchanan Optometrists in Snodland.
During the eye test I mentioned that I suffered from Dry Eyes. The consultant was very informative and explained, in terms I could understand, the structure of the eye and why my condition had got so bad.
Treatment was prescribed and two months have passed and my eyes are definitely improving. This service at Buchanan's was not provided to me by other High Street opticians over the years which is why I wanted to try Buchanan's.
I would have, therefore, no hesitation in recommending to anyone who may have problems with their eyesight to use this opticians as the professionalism, friendliness and aftercare is second to none.