"Professionalism, friendliness and aftercare is second to none"
I was recently due an eye test and decided to support my local stores and visited Buchanan Optometrists in Snodland.
During the eye test I mentioned that I suffered from Dry Eyes. The consultant was very informative and explained, in terms I could understand, the structure of the eye and why my condition had got so bad.
Treatment was prescribed and two months have passed and my eyes are definitely improving. This service at Buchanan's was not provided to me by other High Street opticians over the years which is why I wanted to try Buchanan's.
I would have, therefore, no hesitation in recommending to anyone who may have problems with their eyesight to use this opticians as the professionalism, friendliness and aftercare is second to none.
"Triggerfish Glaucoma Monitoring has given me confidence and hope"
At my hospital glaucoma appointments it always feels so rushed that I’m out the door before I’ve even had chance to ask anything. As soon as I heard about Triggerfish glaucoma monitoring I was keen to try it. It’s very reassuring to see people who sepcialise in glaucoma and have the time to ask the questions I’ve always wanted answered. Alisdair explained my condition in detail so I now understand my glaucoma so much more. He answered all my questions in great detail, in language I could understand. Nothing was too much trouble for him and his team, they were all so lovely. Understanding about my condition and treatment means I can better look after the condition myself. I have every confidence that my glaucoma is now being looked after in the best possible way.
I feel it’s vital for people to understand how important the effects of glaucoma can be. In my case I understand that we can’t bring back any of the vision I’ve lost but this treatment gives me the very best possible opportunity to save the rest of my sight. I only wish I could have had it done sooner and would encourage anyone that has means get it done. In reality we all spend money on holidays etc but nothing is more important than your eyesight. I want to keep driving and working as long as I possibly can and controlling my glaucoma gives me the hope that this is possible.
The lens was extremely comfortable to wear and felt no different to my normal contact lens. I slept in the lens and carried on my normal activities with no problems. Family and friends were fascinated by the lens and all wanted to take a picture. I had a stream of visitors keen to see the technology in action and find out how it worked. I have no hesitation in reccomending Triggerfish to anyone with glaucoma, the whole experience has made me feel so much happier and more confident about my glaucoma control.
Mrs Zoe Simmons
"I am so pleased that I went to Buchanan's Optometrists for my treatment"
I was referred to Buchanan's Optometrists with a potentially serious eye condition. The service that I received was second to none. Everyone was so courteous and friendly and they diagnosed my condition with skilful quick efficiency.
They found that I was suffering from Dry Eye Disease and immediately started treatment and the improvement with my blurred vision was amazing in just one week.
I would just like to thank Kathryn, Alisdair and the rest of the staff for all they've done for me and look forward to continuing my eye care with them.
"The service that they provide is the best that I have come across"
I have been using Buchanan Optometrists for the last two years for myself and both my daughters. One of my girls would have given up sport if she hadn't been able to wear contact lenses. Kathryn spent a great deal of time, patiently working with her to ensure that she ended up with the right product, as opposed to whatever was being promoted by a particular chain. The service that they provide is the best that I have come across, having tried a number of major chains and independent opticians. They take time, they have the testing facilities and they know their stuff! I have no hesitation in recommending Buchanan Optometrists to anyone who is having problems with their eyes and who wants a really excellent service.
It's my pleasure to be able to provide you with a testimonial, the whole of your business is just so amazing from the amazing technical equipment right down to the finer touches like the chocolate with your coffee and the amazing teas you serve whilst you're there. But most of all the absolute amazing staff who quite simply just care. I have never been anywhere before for the first time where I have been made to feel so welcome and that you've made sure that I'm 100% happy that you've done everything you can for me. Simply amazing!!
"Coping with dry eyes was dragging me down"
I consider myself a very lucky person the day I rang Buchanan Optometrists. It’s fair to say that I was at the time in a very bad place.
Two years ago I was diagnosed with blepharitis and dry eyes. I was doing everything that I was told to do and throwing all sorts of medication into my eyes but things were gradually and most definitely getting worse. My left eye had mucous across the surface of the eye and my right eye was red and literally running like a tap. I had severe discomfort and pain in my Left eye that I can only describe was like having a red hot brick in my eye.
Coping with this on a daily basis was most definitely dragging me down physically and mentally. I didn’t feel that I wanted to go out and on occasions didn’t feel safe to drive.
I made the phone call, and due to my symptoms was offered an appointment the same day. I had a consultation with Alisdair who said ‘ we can sort this out for you’. Within a few days of me seeing him the discomfort and pain had gone. I’m a born worrier and in the three or four weeks after that first visit I rang Alisdair on numerous occasions. He never once made me feel uncomfortable, or that I was being a nuisance for ringing him. Each time without fail he told me to go on in and he thoroughly checked my eyes out. He even rang me on occasions to check that everything was alright and I was happy.
It’s now two months since my first visit and my eyes look and feel so much better. In fact several people have commented on how good they look.
Three weeks ago Alisdair gave me an eye test. Gill helped me and gave me advice on lens shapes. She then measured me with the aid of the highly technical equipment which they have. I now have a lovely pair of new varifocal spectacles with blue tinted lenses which I’m absolutely over the moon with. I’ve had varifocals previously but certainly nothing like these.
Both Alisdair and Kathryn are true professionals, and totally proficient in the fantastic work that they do. In fact all the team at Buchanan’s are courteous and caring. Nothing is ever too much trouble. From the moment that you walk through the door and you’re greeted by Sean you are made to feel very special and you know you are in safe hands.